Ticket Support

For your most important questions on tickets

I've lost my ticket(s)

Don't worry! Use our quick search tool to retrieve your tickets in seconds.

Frequently Asked Questions

Need help with your purchase or ticket questions? Depending on your question, you might need to contact us (huup) or the event organizer directly.

Handled by Huup (Software & Billing)

I've not received my confirmation

Where is my ticket QR code?

I accidentally closed my order page

My payment is still pending

Handled by the Event Organizer

How can I request a refund?

How can I adjust my email address?

How can I rebook my tickets?

My ticket shows as invalid/cancelled